Six Apart and LiveJournal abuse

Bloggers call on Six Apart to fix problems with LiveJournal's volunteer abuse team.

Exposing LJ Abuse details many of the problems with the unprofessional, unpredictable, and irrational behavior of the abuse team.

Petition and email campaign this weekend  Demand that Six Apart listen to their customers! 

Six Apart and LiveJournal Abuse

We call on Six Apart to recognize that there are serious problems with the LiveJournal Abuse team which extend beyond any one issue, and to stop dismissing users' feedback and concerns.

Significant and long-term problems have been described with the LJ Abuse team, from inconsistent and contradictory answers to rudeness and refusal to answer users' questions. LiveJournal's poor customer service has attracted attention on numerous blogs, but Six Apart continues to brush it off.

The signers of this petition ask that Six Apart genuinely listens to its customers' concerns and commits to address the issues. They cannot be brushed under the table, and must be dealt with fully and openly.

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